Work relationships matter most when things are not "business as usual." When everyone does what they're supposed to do, things run smoothly, like a river in its banks.

It's when things go "off-book" that the trouble begins. Trouble can look like differential treatment, or unexpected missteps, or last-minute requests. That's when you need backup, like a river has a floodplain or levee.

In a work context, the backup system starts with healthy communication. Talking through shifts in workflow or unexpected events ensures that the affected people are updated and aware of, or contributing to, the decision-making taking place.

The next safety measure is relationship. If people don't know what is going on, but they know and trust those in charge, it creates reassurance. The steps being taken might not be clear but there is confidence that they are fair, and that there will be an opportunity at another time to discuss the decisions taken.

Nothing goes according to plan all the time. Bolster your work environment by building relationships and developing clear and consistent communication channels.